Job details
Location: Abuja (FCT)
Job Type: Full-time
Salary: Negotiable
Job Summary:
We are seeking an intelligent, articulate, experienced, and highly professional Customer Service Representative to oversee customer relations, manage service delivery, and ensure excellent customer experiences. The ideal candidate must have practical experience in both the banking and real estate sectors, with a strong understanding of customer relationship management and service operations.
Job Description:
Lead and manage the customer service department.
Establish and maintain excellent customer service standards.
Handle customer complaints, enquiries, and escalations professionally.
Develop strategies to improve customer satisfaction and retention.
Supervise, train, and evaluate customer service representatives.
Maintain effective communication with clients and business partners.
Monitor customer feedback and implement service improvements.
Prepare departmental reports and monitor staff performance.
Ensure prompt resolution of customer issues.
Requirements:
Minimum of 5 years of relevant customer service experience.
Must have professional work experience in the banking sector.
Must also have professional experience in the real estate industry.
Previous experience in a supervisory or managerial customer service role.
Strong analytical, intellectual, and problem-solving abilities.
Excellent verbal and written communication skills.
Strong interpersonal and relationship-management skills.
Ability to handle sensitive customer matters professionally.
Good knowledge of Customer Relationship Management (CRM) systems.