Job details
Locations: Lokogoma and Maitama, Abuja (FCT)
Job Type: Full-time
Salary: Negotiable
Job Summary
Ecofitness is seeking a professional and customer-oriented Front Desk Officer to manage front desk operations, provide excellent customer service, maintain accurate membership records, support facility administration, and assist with marketing and social media activities.
Job Description
Customer Service & Communication
Welcome customers and check in members professionally.
Attend to calls, messages, and direct messages promptly.
Explain gym packages to new members and assist them in becoming familiar with the facility.
Provide excellent customer service and resolve inquiries effectively.
Gather customer feedback and escalate concerns to the line manager.
Promote ongoing programmes, classes, and special offers to members.
Upsell memberships, personal training packages, and wellness products.
Membership & Records Management
Update member records with new contact information and payment details.
Maintain accurate membership records and process fees as directed by management.
Process card and transfer payments for gym and facility services.
Ensure records are up to date and prevent entry for expired memberships.
Access Control & Security
Ensure accurate and adequate access control for all members and visitors.
Report suspicious activities or safety concerns promptly.
Administrative & Clerical Duties
Handle general front desk operations, including sorting incoming mail, filing, data entry, and dispatching packages.
Maintain proper organisation of front office operations and keep common areas tidy and clean.
Manage supply inventory and monitor facility equipment needs.
Marketing & Social Media Support
Create engaging content and manage the facility's social media platforms to promote services and events.
Support promotional campaigns and community outreach initiatives.
Collaborate with trainers and management to highlight success stories on social media.
Health & Safety
Enforce gym safety rules and ensure members use equipment responsibly.
Monitor compliance with hygiene standards.
Support emergency procedures, including first aid response and evacuation protocols.
Ensure the front desk is tidy at all times.
Professional Development
Participate in staff training sessions to stay updated on customer service, safety, and fitness trends.
Maintain knowledge of gym services, schedules, and promotions to answer member inquiries effectively.