Job details
Location: Maitama, Abuja (FCT)
Job Type: Full-Time
Job Summary:
Domeo Resources International is seeking a professional, well-organised, and customer-oriented Receptionist to manage the front desk operations of a salon and spa.
The ideal candidate must have previous experience in spa operations, understand salon and spa services, and possess excellent customer service and administrative skills.
Key Responsibilities:
Welcome and attend to clients professionally, ensuring a warm and pleasant first impression.
Manage client appointments, bookings, cancellations, and rescheduling.
Provide accurate information about available salon and spa services, treatments, and pricing.
Coordinate client schedules with therapists, beauticians, massage therapists, and other service personnel.
Handle incoming calls, WhatsApp enquiries, and other customer communications.
Maintain accurate client records, appointment logs, and daily booking schedules.
Receive payments, issue receipts, and maintain proper transaction records.
Monitor client waiting times and ensure smooth service delivery.
Follow up with clients for feedback, repeat bookings, and customer satisfaction.
Maintain a clean, organised, and professional reception area.
Promote the salon and spa’s services, packages, and special offers.
Support general administrative and operational activities.
Handle client complaints and enquiries professionally, escalating issues when necessary.
Requirements:
Minimum of OND/HND or equivalent qualification.
1–2 years of experience as a receptionist, preferably in a salon, spa, wellness centre, or hospitality establishment.
Previous experience and practical knowledge of spa operations is highly preferred.
Good understanding of salon and spa services, treatments, and appointment management.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office and basic computer operations.
Ability to handle bookings, payments, and client records accurately.
Strong interpersonal, organisational, and multitasking skills.
Good customer service and relationship management skills.
Professional appearance, confidence, and a pleasant disposition.
Preferred Candidate:
Must reside in or around Maitama, Wuse, Jabi, Gwarinpa, or other locations with convenient access to Maitama, Abuja.
Must have hands-on experience working in a spa or salon environment.
Must be customer-focused, trustworthy, punctual, and detail-oriented.
Must be willing to work flexible shifts, including weekends where required.
Key Competencies:
Customer service excellence.
Front desk and reception management.
Spa operations coordination.
Appointment and schedule management.
Communication and interpersonal skills.
Problem-solving and conflict resolution.
Professionalism and attention to detail.
Candidates with previous spa operations experience and those residing close to Maitama, Abuja, will be given preference.