Job details
Location: Wuse Zone 5, Abuja (FCT)
Job Type: Full-time
Work Arrangement: On-site Monday–Thursday; Remote Fridays
Salary: Negotiable
Job Summary:
Afro-Reach Clinical Research Organization (Afro-Reach CRO) is seeking an experienced, proactive, and results-driven Head of Operations & Administration to provide leadership and oversight of daily office operations, administrative functions, and designated personnel.
The successful candidate will establish effective administrative processes, supervise personnel, coordinate cross-functional activities, address workplace challenges, and ensure operational continuity. The role requires strong leadership, independent judgment, and the ability to maintain a structured, accountable, and productive working environment.
Job Description:
Provide overall leadership and coordination of daily office and administrative operations.
Establish and maintain administrative workflows, reporting structures, and accountability systems.
Supervise designated administrative and office personnel, monitor performance, and provide constructive feedback.
Address workplace conflicts, employee concerns, and interpersonal challenges professionally and objectively.
Oversee office facilities, supplies, equipment, procurement, and administrative resources.
Develop and improve administrative processes to enhance operational efficiency.
Coordinate activities across HR, Finance, Project Management, Clinical Operations, Regulatory Affairs, Quality Assurance, and IT.
Organize internal operational meetings, track action items, and ensure timely follow-up.
Support implementation of organizational policies, procedures, and workplace standards.
Maintain administrative documentation, operational records, and internal reports.
Identify operational inefficiencies, risks, and bottlenecks and recommend corrective actions.
Provide regular operational updates and recommendations to the CEO.
Independently resolve routine administrative matters within delegated authority.
Maintain confidentiality and ensure operational continuity when executive leadership is unavailable.
Requirements:
Bachelor's Degree in Business Administration, Operations Management, Human Resources, Management, or a related discipline.
Master's Degree in Business Administration, Management, or a related field is an advantage.
Minimum of 7 years of progressive professional experience in operations management, business administration, or organizational leadership.
At least 3–5 years of direct people-management experience.
Demonstrated experience supervising employees, managing performance, and resolving workplace challenges.
Experience establishing and improving administrative structures, operational workflows, and accountability systems.
Proven ability to independently manage daily office operations and coordinate multiple administrative functions.
Experience implementing operational improvements in a growing organization.
Previous experience as an Operations Manager, Head of Operations, or Administration Manager is an advantage.
Experience in healthcare, pharmaceutical, clinical research, or other regulated organizations is preferred.
Familiarity with Nigerian employment practices and workplace requirements.
Strong leadership, conflict-resolution, communication, and problem-solving skills.
Excellent organizational, planning, and decision-making abilities.
High level of integrity, professionalism, objectivity, and confidentiality.
Proficiency in Microsoft Office and business collaboration platforms.
Work Schedule:
Monday–Thursday: On-site at the organization's Abuja office.
Friday: Remote, subject to operational requirements.
Additional on-site attendance may be required when necessary.