Job details
Location: Garki, Abuja (FCT)
Job Type: Full-time
Salary: ₦120,000 – ₦150,000 Monthly
Job Summary
Woodgate Structure Limited is seeking a customer-focused Fem3le Customer Service Representative to serve as the primary point of contact between the company and its customers.
The successful candidate will be responsible for handling customer enquiries, resolving complaints and ensuring a high level of customer satisfaction across various communication channels.
Job Description
Respond to customer enquiries and provide accurate and timely information.
Handle and resolve customer complaints professionally.
Serve as the primary point of contact for customers.
Communicate with customers through phone, email, live chat and social media.
Maintain positive customer relationships and ensure customer satisfaction.
Escalate complex customer issues to the appropriate department when necessary.
Maintain a professional and helpful approach in all customer interactions.
Record and follow up on customer enquiries and complaints.
Requirements
Previous experience in customer service or a related role.
Excellent verbal and written communication skills.
Strong interpersonal and customer relationship management skills.
Good problem-solving and complaint-resolution abilities.
Proficiency in using computers and common communication platforms.
Ability to work effectively in a fast-paced environment.
Professional appearance and conduct.
Fem3le candidates are required for this position.