Job details
Location: Garki, Abuja (FCT)
Job Type: Full-time
Job Summary
Echo-Scan Services Limited, a diagnostic services provider offering pathology, molecular diagnostics, genetic testing and radiology services, is seeking a qualified and customer-oriented Front Desk Officer to join its team in Garki, Abuja.
The successful candidate will be responsible for managing the reception area, registering patients, processing payments, maintaining patient records, providing information and ensuring efficient delivery of front desk services.
Job Description
Coordinate and manage the reception and waiting areas to ensure a comfortable and organised environment.
Register clients and collect and accurately input all necessary patient information.
Process client payments in line with company policies and maintain accurate payment records.
Maintain patient accounts by obtaining, recording and updating personal and financial information.
Guide patients to the appropriate procedures and examinations.
Ensure proper filing and archiving of patient records.
Ensure proper use of checklists and job orders, as well as accurate patient check-out.
Direct patients to feedback channels and encourage compliance.
Anticipate patients' needs and build positive relationships with clients.
Maintain confidentiality of patients' personal and financial information.
Address customer complaints and escalate unresolved issues to the Branch Operations Manager or Customer Experience Manager.
Ensure compliance with standard operating procedures, safety, health and quality standards.
Manage patient registration flow efficiently.
Answer patient enquiries and provide relevant information.
Maintain general filing systems and correspondence, both electronically and manually.
Generate and dispatch reports in support of departmental objectives.
Maintain accurate product knowledge to provide relevant and timely information to clients.
Process orders, forms, applications and requests promptly.
Participate in training and other learning opportunities.
Provide front desk support to other branches when required.
Perform other administrative duties as assigned by the line manager.
Requirements
B.Sc. in Health Management, Basic Sciences or any relevant discipline.
1–2 years of relevant work experience.
Experience in the diagnostics industry is an advantage.
Excellent communication and interpersonal skills.
Proficiency in computer operations and Microsoft Office.
Strong attention to detail and proper patient identification skills.
Good time management and organisational skills.
Ability to interact professionally with different categories of patients.
Ability to complete tasks accurately, neatly and within stipulated timelines.
Email Subject: Front Desk Officer - Garki