Job details
Location: Wuse and Kubwa, Abuja (FCT)
Job Type: Full-time
Salary: ₦250,000 – ₦350,000 Monthly
Job Summary
IkeVora, on behalf of a reputable financial services institution, is seeking two experienced and commercially minded Branch Managers to oversee branch operations in Wuse and Kubwa, Abuja.
The successful candidates will be responsible for driving business growth, managing daily branch operations, expanding the customer base, increasing loan portfolio performance, ensuring effective loan recovery and maintaining excellent customer service standards.
Candidates must have substantial experience in financial services, particularly microfinance or commercial banking, with a proven ability to manage branch operations, lead teams and achieve business targets.
Job Description
1. Branch Operations and Management
Oversee daily branch operations, ensuring efficiency, proper documentation and compliance with organisational policies.
Implement business strategies, monitor branch performance and submit regular reports to management.
2. Business Development and Revenue Growth
Drive customer acquisition, deposit mobilisation, loan disbursement and branch revenue growth.
Identify business opportunities, promote financial products and build strong customer relationships.
Ensure achievement of branch business targets.
3. Credit and Loan Portfolio Management
Supervise loan origination, credit appraisal, documentation, disbursement and portfolio monitoring.
Drive loan recovery, minimise delinquency and non-performing loans, and ensure effective credit risk management.
4. Team Leadership and Performance Management
Lead, supervise and motivate branch employees to achieve operational and business targets.
Monitor staff performance, provide coaching and promote accountability and productivity.
5. Customer Relationship and Service Delivery
Maintain excellent customer service standards and manage customer complaints.
Build strong customer relationships and promote satisfaction, retention and loyalty.
6. Compliance, Risk and Internal Control
Ensure compliance with CBN regulations, AML/CFT requirements and internal policies.
Maintain effective financial controls, monitor operational risks and ensure proper cash management.
Support internal and external audits.
Key Performance Indicators (KPIs)
Achievement of branch revenue and profitability targets.
Growth in customer acquisition and deposit mobilisation.
Loan portfolio growth and quality.
Reduction in non-performing loans and loan delinquency.
Loan recovery and collection performance.
Customer satisfaction and retention.
Operational efficiency and regulatory compliance.
Staff productivity and achievement of branch targets.
Requirements
Bachelor's degree or HND in Accounting, Finance, Banking and Finance, Business Administration, Economics or a related discipline.
Minimum of 5–8 years of relevant experience in financial services, banking or microfinance.
At least 2–3 years of experience in a supervisory, managerial or branch leadership role.
Experience in microfinance banks, commercial banks or other regulated financial institutions is strongly preferred.
Proven experience in branch operations, business development, loan portfolio management and credit administration.
Demonstrated ability to drive deposit mobilisation, loan growth and customer acquisition.
Good understanding of credit appraisal, loan recovery and portfolio risk management.
Strong knowledge of banking operations, financial products and regulatory compliance.
Excellent leadership, communication, negotiation and interpersonal skills.
Strong analytical, problem-solving and decision-making abilities.
Proficiency in Microsoft Office and relevant banking or financial management systems.
Must be target-driven, commercially aware, organised and highly accountable.