Job details
Company: Falash Dental Clinic
Location: Utako, Abuja
Job Type: Full-time
Salary: ₦200,000 Net Monthly
Job Summary
Falash Dental Clinic is seeking a professional, organised and customer-focused Front Desk Officer to serve as the first point of contact for patients and prospective clients. The successful candidate will ensure a welcoming and efficient customer experience while handling reception duties, patient enquiries, appointment scheduling and general administrative tasks.
Job Description
Manage the clinic's front desk and attend to walk-in patients and visitors.
Receive and respond to phone calls, emails, WhatsApp messages and other enquiries.
Schedule, confirm and manage patient appointments.
Maintain accurate patient records and appointment documentation.
Follow up on enquiries and ensure timely feedback to clients.
Handle patient complaints and escalate issues when necessary.
Provide general administrative support.
Maintain a clean, organised and welcoming reception area.
Ensure patient information is handled confidentially.
Requirements
HND or Bachelor's degree in Business Administration or a related field.
1–2 years of relevant experience in front desk, customer service or administrative roles.
Experience in a hospital, dental clinic, pharmacy or healthcare facility is an added advantage.
Excellent verbal and written communication skills.
Good interpersonal and customer service skills.
Proficiency in Microsoft Office and general computer applications.
Professionalism, patience and attention to detail.
Strong organisational and multitasking abilities.
Working Schedule:
Monday – Saturday (five working days per week, with one rotational day off).
Working Hours: 8:30 AM – 6:00 PM.