Job details
Location: Utako, Abuja
Job Type: Full-time
Working Days: Monday – Saturday (one rotational day off, making it five working days per week)
Working Hours: 8:30 AM – 6:00 PM
Salary: ₦450,000 – ₦470,000 Net Monthly
Job Summary
The Practice Manager will oversee the day-to-day operations and administrative functions of the dental clinic, ensuring operational efficiency, effective staff management, excellent patient experience and sustainable business growth.
Job Description
Clinic Operations and Administration
Oversee the day-to-day operations of the clinic, ensuring smooth and efficient service delivery.
Develop and implement operational procedures, administrative processes and policies.
Ensure effective coordination between clinical and non-clinical teams.
Monitor the availability of medical supplies, equipment and other operational resources.
Supervise facility management, procurement, inventory and vendor relationships.
Staff and Human Resource Management
Support recruitment, onboarding and staff integration processes.
Supervise staff, coordinate work schedules and monitor attendance.
Promote a professional, collaborative and productive work environment.
Address workplace concerns and escalate disciplinary or HR matters when necessary.
Business Development and Growth
Identify opportunities to increase patient acquisition, retention and clinic revenue.
Develop and implement business development strategies to grow the clinic.
Generate ideas and initiatives for marketing, partnerships, referrals and community engagement.
Identify potential corporate partnerships and other business opportunities.
Monitor business performance and recommend strategies for improvement.
Support promotional activities and initiatives to improve the clinic’s visibility.
Financial and Administrative Oversight
Support budget preparation, expense monitoring and cost management.
Monitor revenue generation, operational expenses and financial performance.
Ensure proper documentation of transactions, invoices and administrative records.
Patient Experience and Service Quality
Ensure patients receive excellent service throughout their interaction with the clinic.
Establish processes for managing patient enquiries, complaints and feedback.
Monitor patient satisfaction and identify areas for improvement.
Ensure the clinic maintains professional service standards and appropriate confidentiality.
Work with clinical personnel to improve service delivery and patient experience.
Reporting and Compliance
Prepare regular operational and management reports.
Ensure the clinic adheres to applicable regulatory, health, safety and operational requirements.
Maintain proper administrative records and documentation.
Requirements
Bachelor’s Degree in Business Administration, Healthcare Management, Management or a related discipline.
An MBA or relevant postgraduate qualification is an added advantage.
3 – 5 years of relevant experience in operations, business or practice management.
Previous experience managing a hospital, dental clinic, medical centre, pharmacy, healthcare-related business or medium-scale business is highly desirable.
Demonstrated experience in staff supervision, operational management and business administration.
Strong business development, strategic thinking and problem-solving abilities.
Excellent leadership, communication and interpersonal skills.
Proficiency in Microsoft Office and relevant business management tools.
Ability to take initiative, work independently and drive operational improvements.