Job details
Location: Remote
Job Type: Full-time
Salary: ₦250,000 monthly
Job Summary:
We are seeking a customer-focused and professional Customer Support Representative to provide excellent assistance to customers, resolve inquiries and complaints, and ensure a positive customer experience through various communication channels.
Job Description:
Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
Resolve customer complaints and provide appropriate solutions.
Provide accurate information about products and services.
Follow up with customers to ensure their issues are properly resolved.
Maintain accurate records of customer interactions and complaints.
Escalate complex issues to the appropriate team when necessary.
Maintain a professional and positive attitude when interacting with customers.
Support the company in maintaining high customer satisfaction levels.
Requirements:
Minimum of 2 years’ experience in customer service or a related role.
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Good knowledge of customer service principles and practices.
Ability to work independently and manage multiple customer requests.
Good organisational and time-management skills.
Proficiency in using basic computer applications and online communication tools.
Must be reliable, disciplined, and able to work effectively remotely.
Gadget Requirements:
Personal laptop or desktop computer in good working condition.
Reliable and stable internet connection.
Smartphone with WhatsApp and other required communication applications.
Power backup such as an inverter, UPS, or generator to maintain connectivity during power outages.