Job details
Location: Area 11, Garki, Abuja (FCT)
Job Type: Full-Time
Reports To: Managing Director
Salary: Negotiable
Job Summary
ZBOM HOME is seeking an experienced and commercially driven General Manager to provide strategic and operational leadership for its Abuja showroom. The successful candidate will oversee showroom operations, sales performance, business development, customer experience, team productivity, and profitability.
The ideal candidate must have strong business leadership, sales management, operational, and relationship-building skills, with a passion for interior design and premium home furnishing solutions. The role also requires availability to travel across Nigeria to develop business opportunities and strategic partnerships.
Job Description
1. Strategic Leadership and Showroom Management
Provide overall leadership and direction for the showroom, overseeing sales, operations, administration, and customer service.
Develop and implement showroom business plans, sales strategies, and operational initiatives.
Establish performance targets and accountability frameworks for showroom employees.
Lead, supervise, coach, and motivate the showroom team.
Ensure compliance with company policies, procedures, and brand standards.
Identify operational gaps and implement improvements to enhance efficiency and business performance.
Represent the showroom in management meetings and provide updates on performance and business opportunities.
2. Sales Strategy and Revenue Growth
Develop and execute sales strategies to achieve monthly, quarterly, and annual sales targets.
Take ownership of sales performance, revenue generation, customer acquisition, and sales conversion.
Set individual sales targets and monitor team performance.
Drive the conversion of showroom enquiries, walk-in customers, referrals, and business leads.
Oversee the sales process, including customer engagement, product presentation, quotations, negotiations, and post-sales follow-up.
Identify opportunities for upselling, cross-selling, and increasing transaction value.
Maintain an active sales pipeline and customer database.
Analyse sales trends, customer purchasing behaviour, and market opportunities.
3. Financial Management and Profitability
Take responsibility for the showroom's financial performance and profitability.
Develop and monitor budgets, sales forecasts, operating expenses, and profitability targets.
Monitor gross margins, revenue, and operating costs.
Ensure pricing, discounts, and negotiations comply with approved commercial policies.
Identify cost-saving opportunities without compromising product quality or customer experience.
Monitor operational expenditure and ensure proper financial documentation.
Work with the Finance team on invoicing, payment collection, and sales reconciliation.
Prepare regular financial and operational performance reports.
4. Customer Experience and Relationship Management
Ensure customers receive exceptional and personalised service consistent with the company's premium brand positioning.
Understand customers' furnishing requirements, lifestyle preferences, budgets, and design expectations.
Provide guidance on furniture designs, materials, wood types, finishes, and customisation options.
Ensure accurate product information, quotations, and delivery timelines.
Oversee customer orders from consultation through design approval, production, delivery, and installation.
Resolve customer complaints and service issues promptly.
Build long-term customer relationships that encourage repeat business and referrals.
5. Business Development and Strategic Partnerships
Identify and pursue business opportunities across Nigeria.
Build strategic relationships with real estate developers, architects, interior designers, contractors, corporate organisations, and high-net-worth customers.
Generate leads and secure commercial opportunities through business networking.
Represent ZBOM HOME at industry events, exhibitions, and business meetings.
Travel across Nigeria to meet prospective clients and develop business relationships.
Monitor market trends, competitor activities, and industry developments.
Maintain a pipeline of strategic business opportunities.
Collaborate with the Managing Director on business expansion strategies.
6. Showroom Operations and Brand Management
Ensure the showroom is clean, organised, secure, and professionally presented.
Maintain furniture displays, product arrangements, lighting, signage, and merchandising standards.
Ensure displayed products are properly tagged, priced, and supported by accurate product information.
Monitor the condition of showroom furniture and display items.
Coordinate showroom layout changes and merchandising initiatives.
Maintain controls over showroom assets, equipment, utilities, and operational resources.
Ensure compliance with health, safety, security, and operational standards.
Oversee showroom opening and closing procedures.
7. Inventory and Order Fulfilment
Maintain effective oversight of showroom inventory and stock records.
Coordinate with warehouse, procurement, production, logistics, and design teams.
Ensure customer orders are accurately documented, processed, and tracked through delivery and installation.
Monitor product availability, stock movement, replenishment, and inventory discrepancies.
Ensure customer measurements, design specifications, and customisation requirements are accurately captured.
Coordinate with production and design teams to ensure customer expectations align with manufacturing capabilities.
Escalate production delays and supply chain challenges promptly.
8. Marketing and Brand Promotion
Collaborate with the Marketing and Communications team on promotional campaigns and customer engagement activities.
Support showroom events, product launches, exhibitions, and brand activation initiatives.
Identify opportunities to increase showroom visibility, customer traffic, and brand awareness.
Build relationships with industry stakeholders, influencers, and professional networks.
Monitor customer feedback and competitor activities.
Recommend marketing initiatives that generate qualified leads and increase sales.
9. Performance Reporting and Accountability
Prepare regular showroom performance reports for the Managing Director, covering:
Monthly and quarterly sales revenue against targets.
Sales conversion rate and customer acquisition.
Gross margin and showroom profitability.
Average transaction value and sales pipeline.
Customer satisfaction and repeat business.
Inventory accuracy and order fulfilment.
Operating expenses and cost efficiency.
Employee productivity and target achievement.
Requirements
Bachelor's Degree in Business Administration, Marketing, Sales Management, Interior Design, or a related discipline.
5–8 years of relevant professional experience in sales, retail management, business development, or showroom operations.
Minimum of 3 years' experience in a managerial or leadership position with responsibility for team supervision and commercial performance.
Demonstrated experience managing sales targets, revenue generation, customer relationships, and operational performance.
Proven ability to manage business operations with accountability for profitability and cost control.
Experience in furniture, interior design, home furnishing, luxury retail, real estate, or related industries is an added advantage.
Strong business development skills and experience building relationships with corporate clients and strategic partners.
Ability to lead teams, manage competing priorities, and deliver measurable business results.
Willingness and availability to travel across Nigeria for business development and client engagement.
Valid driver's licence and ability to travel independently are an added advantage.
Strong understanding of sales, revenue generation, profitability, pricing, and cost management.
Excellent interpersonal, communication, negotiation, and relationship-building skills.
Ability to identify business opportunities and negotiate commercially beneficial agreements.
Work Environment
Primary Location: ZBOM HOME Showroom, Abuja.
Travel: Periodic travel across Nigeria for business development, partner meetings, and project site inspections.
Dynamic and fast-paced environment requiring active engagement across showroom operations.