Job details
Location: Wuse 2, Abuja (FCT)
Job Type: Full-Time
Reports To: Facility Manager
Salary: Negotiable
Job Summary
Vestates Limited is seeking an experienced and proactive Facility Officer to support the effective management, maintenance, and day-to-day operations of its facilities, including residential properties, short- and long-term accommodation units, and other assigned properties.
The successful candidate will ensure that facilities, equipment, utilities, and services are maintained in safe, functional, and cost-effective conditions while delivering excellent service to tenants, guests, and other stakeholders.
Job Description
Facility Operations and Customer Service
Coordinate the day-to-day operations of assigned facilities to ensure functionality, cleanliness, safety, and service efficiency.
Provide professional and responsive customer service to tenants, guests, occupants, and other stakeholders.
Coordinate guest check-in and check-out processes for short- and long-term accommodation units.
Address facility-related complaints, service requests, and operational issues promptly.
Conduct routine inspections to ensure facilities meet the Company's operational and service standards.
Support tenant retention and customer satisfaction.
Maintenance and Technical Operations
Plan, coordinate, and monitor preventive and corrective maintenance activities.
Coordinate installations, repairs, refurbishments, and facility improvement projects.
Conduct routine facility inspections and identify maintenance requirements, defects, and potential operational risks.
Demonstrate a working understanding of electrical, plumbing, mechanical, and other building systems.
Ensure maintenance issues are reported, escalated, and resolved within agreed timelines.
Maintain effective maintenance schedules to minimise operational disruptions.
Health, Safety, Compliance, and Risk Management
Ensure assigned facilities comply with applicable building, health, safety, and environmental requirements.
Identify potential safety hazards and operational risks and recommend corrective measures.
Support risk assessments, safety inspections, and emergency preparedness procedures.
Monitor compliance with regulatory requirements, building codes, and relevant industry standards.
Escalate significant safety, compliance, and operational risks to the Facility Manager.
Ensure maintenance and contractor activities follow approved safety procedures.
Budgeting, Cost Control, and Resource Management
Prepare estimates for routine maintenance, repairs, and unplanned facility expenses.
Monitor maintenance expenditure against approved budgets.
Ensure efficient utilisation of facility equipment, materials, tools, and supplies.
Monitor utility consumption and recommend measures to reduce operating costs.
Support cost-saving initiatives without compromising safety or service quality.
Maintain inventory records for maintenance materials, equipment, and supplies.
Contractor, Vendor, and Team Supervision
Coordinate and supervise contractors, vendors, cleaners, security personnel, and other facility service providers.
Monitor contractor performance to ensure compliance with agreed service standards and timelines.
Coordinate work schedules, job assignments, and service delivery activities.
Verify completed maintenance and repair works before recommending acceptance or payment.
Maintain effective working relationships with vendors and service providers.
Provide operational guidance and support to assigned facility personnel.
Asset Management, Documentation, and Reporting
Maintain accurate records of facility assets, maintenance activities, repairs, inspections, and service requests.
Ensure facility assets are properly maintained, tracked, and utilised.
Maintain records of warranties, service agreements, contractor documentation, and equipment maintenance schedules.
Prepare periodic facility operations and maintenance reports for the Facility Manager.
Track outstanding maintenance issues and provide updates on resolution timelines.
Support asset verification, condition assessments, and facility improvement planning.
Project Coordination and Commercial Awareness
Support the planning and execution of facility improvement, renovation, and refurbishment projects.
Monitor project timelines, budgets, resource utilisation, and contractor deliverables.
Identify opportunities to improve operational efficiency, asset performance, and service delivery.
Understand the commercial implications of facility operations, including cost management, tenant satisfaction, asset preservation, and operational sustainability.
Align operational activities with the Company's broader business objectives.
Perform other reasonable duties assigned by the Employer or Facility Manager in line with the role.
Requirements
Bachelor's Degree or HND in Facilities Management, Engineering, Building Technology, Estate Management, or a related discipline.
Minimum of 3 years' relevant experience in facilities management, property operations, maintenance, or a related field.
Experience in property management, real estate, hospitality, or commercial facilities is an added advantage.
Demonstrable experience coordinating maintenance activities, supervising contractors, and managing facility-related resources.
Experience supporting project management, renovation, or refurbishment activities.
Basic understanding of facility management regulations, building systems, and health and safety requirements.
Experience in recordkeeping, reporting, and operational coordination.
Ability to balance operational details with broader business goals, project management, and cost optimisation.
Strong analytical, time management, problem-solving, and troubleshooting skills.
Working knowledge of electrical, plumbing, mechanical, and other building systems.
Good understanding of asset management, maintenance scheduling, and resource utilisation.
Excellent written and verbal communication skills.
Strong attention to detail and a proactive approach to problem-solving.
Ability to work independently and collaboratively within a team.
Compensation: Negotiable based on qualifications, experience, and demonstrated competencies.