Job details
Location: Abuja (FCT)
Job Type: Full-Time
Job Summary
A veterinary healthcare and pet care company in Abuja is seeking an enthusiastic, professional, and customer-focused Front Desk Officer to welcome clients, manage customer relations, coordinate appointments, handle sales transactions, and support daily veterinary hospital and pet shop operations.
Job Description
Welcome clients and their pets, ensuring a friendly and professional reception experience.
Answer phone calls and WhatsApp messages promptly.
Coordinate appointment bookings and client follow-ups.
Ensure smooth client flow between reception, veterinary, and grooming teams.
Respond to client inquiries and handle feedback professionally.
Recommend relevant pet products, services, and grooming packages.
Process cash, POS, and bank transfer payments and issue receipts.
Perform daily sales reconciliation and enforce the company's no-credit policy.
Maintain clean, organised, and well-stocked reception and retail areas.
Monitor inventory levels and product expiry dates.
Notify management of stock requirements.
Assist with receiving stock deliveries and recording product details.
Requirements
B.Sc or HND in a relevant field.
Genuine love, compassion, and comfort around animals.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to work collaboratively with other team members.
Basic proficiency in POS systems, record-keeping, WhatsApp, and email.
Professional, organised, and detail-oriented.