Job details
Location: Abuja (FCT)
Job Type: Full-Time
Job Summary
Bolton White Group, a leading hospitality group providing exceptional services across multiple business units, is seeking a professional and customer-focused Guest Service Agent to welcome guests, manage front desk operations, handle reservations, and ensure an excellent guest experience.
Job Description
Greet and welcome guests warmly upon arrival.
Handle check-in, check-out, and room assignments efficiently.
Respond promptly to guest inquiries, requests, and complaints.
Provide accurate information about hotel services, facilities, and local attractions.
Coordinate with housekeeping and other departments to meet guest needs.
Process reservations and payments.
Maintain accurate guest records.
Ensure compliance with hotel policies, health, and safety standards.
Uphold the hotel's brand image through professional appearance and behaviour.
Requirements
Diploma or Degree in Hospitality, Tourism, or a related field is preferred.
Previous experience in customer service or a hotel front desk role is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving ability and attention to detail.
Proficiency in hotel management systems (PMS) and MS Office.
Willingness to work flexible shifts, including evenings, weekends, and holidays.
Key Competencies
Excellent customer service skills.
Teamwork and collaboration.
Professional grooming and presentation.
Adaptability and resilience in a fast-paced environment.
Multitasking and organisational skills.