Job details
Location: Abuja (FCT)
Job Type: Full-Time
Job Summary
Bolton White Group, a leading hospitality group providing exceptional services across multiple business units, is seeking a competent and experienced Duty Manager to oversee hotel operations during assigned shifts, ensure seamless service delivery, maintain guest satisfaction, and uphold the safety and security of the property.
Job Description
Supervise all hotel departments, including Front Office, Housekeeping, Security, Engineering, and Audit.
Ensure smooth check-in and check-out processes, including late arrivals and early departures.
Monitor room status, occupancy levels, and special guest requests.
Maintain operational continuity and service standards.
Act as the primary point of contact for guest concerns and emergencies.
Handle complaints promptly and professionally.
Manage VIP arrivals and departures, ensuring personalised service.
Supervise night audit processes and daily revenue reconciliation.
Ensure accuracy of billing, postings, and financial reports.
Review and approve adjustments, rebates, and corrections.
Prepare and submit end-of-day reports.
Oversee hotel security operations and ensure guest and staff safety.
Conduct routine property inspections and respond to emergencies.
Ensure compliance with health, safety, and regulatory standards.
Lead and support shift staff across departments.
Allocate duties, monitor performance, and ensure accountability.
Provide guidance, coaching, and on-the-job support.
Ensure proper handover between shifts.
Prepare operational reports and communicate updates to management.
Monitor hotel facilities and coordinate urgent repairs with the Engineering team.
Maintain cleanliness and presentation standards throughout the shift.
Requirements
Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
5–15 years of experience in hotel operations, preferably in Front Office or Duty Management.
Previous supervisory or Duty Manager experience is highly preferred.
Experience in hotel audit processes is an added advantage.
Strong leadership, decision-making, and problem-solving skills.
Excellent communication and interpersonal skills.
Good financial and numerical skills.
Ability to work independently with minimal supervision.
Strong attention to detail and sense of responsibility.
Ability to remain calm under pressure.
Professional, dependable, and service-oriented attitude.
High level of integrity and accountability.
Key Performance Indicators (KPIs)
Guest satisfaction and complaint resolution.
Accuracy of night audit and financial reports.
Compliance with safety and security procedures.
Efficiency of overnight operations.
Staff performance and teamwork.