Job details
Location: Abuja (FCT)
Job Type: Full-Time
Job Summary
Bolton White Group, a leading hospitality group providing exceptional services across multiple business units, is seeking an experienced Expatriate Hotel General Manager to oversee hotel operations, drive business growth, ensure financial performance, and maintain high standards of service delivery.
Job Description
Set the hotel’s strategic direction and operational goals.
Oversee all hotel departments, including Operations, Sales, Marketing, Finance, HR, Maintenance, Food & Beverage, and Housekeeping.
Develop and manage annual budgets, forecasts, and financial reports.
Maximise revenue and profitability through cost control and revenue management strategies.
Maintain high standards of service, comfort, and cleanliness.
Monitor guest feedback and ensure prompt resolution of complaints.
Recruit, train, supervise, and evaluate department heads and senior staff.
Promote a positive workplace culture and staff development.
Oversee marketing, PR, and promotional strategies to improve hotel visibility and occupancy.
Ensure brand compliance and maintain a strong brand reputation.
Ensure compliance with health, safety, legal, and regulatory requirements.
Implement risk management and emergency response plans.
Maintain relationships with hotel owners, investors, and other stakeholders.
Provide regular reports on financial and operational performance.
Identify business opportunities, partnerships, and market trends.
Implement operational systems and processes to improve efficiency and service delivery.
Requirements
Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
10–15 years of experience in hotel management, with at least 5–7 years in a senior leadership position.
Proven track record of successful hotel operations and revenue growth.
Experience managing multiple departments and large teams.
Exceptional leadership, strategic thinking, and decision-making abilities.
Strong financial management and budgeting skills.
Excellent interpersonal and communication skills.
Strong customer service orientation and attention to detail.
Proficiency in hotel management software and systems.
Ability to work under pressure and manage complex operations.
Good knowledge of hospitality trends and market dynamics.