Job details
Location: Abuja (Gwagwalada and Karu); Kano (Sabon Gari, Zoo Road, Kabuga, and Hadejia Road); Niger (Suleja); Kwara (Omu Aran, Offa, and Ilorin); Kaduna
Job Type: Full-Time
Salary: Negotiable
Job Summary
NEAT Microcredit is seeking qualified and experienced Branch Managers to oversee branch operations, drive business growth, manage loan portfolios, improve profitability, and ensure excellent customer service. The successful candidates will lead branch teams, achieve business targets, maintain strong customer relationships, and ensure compliance with company policies and regulatory requirements.
Job Description
Oversee daily branch operations to ensure smooth and efficient service delivery.
Drive loan disbursement, deposit mobilisation, customer acquisition, and business growth.
Monitor loan portfolios, repayment rates, delinquency, and recovery activities.
Ensure proper credit assessment, customer verification, and compliance with lending policies.
Supervise, motivate, and manage branch staff to improve productivity and accountability.
Develop strategies to achieve branch targets and improve operational performance.
Build and maintain relationships with existing and prospective customers.
Monitor cash management, transactions, and financial activities.
Identify business opportunities and expand the branch's market presence.
Ensure compliance with company policies, operational procedures, and regulatory requirements.
Prepare daily, weekly, and monthly branch performance reports.
Resolve customer complaints promptly.
Conduct staff performance reviews and provide coaching.
Monitor operational risks and implement measures to prevent fraud and financial losses.
Key Performance Indicators (KPIs)
Achievement of loan disbursement and deposit mobilisation targets.
Loan repayment and recovery performance.
Reduction in portfolio at risk and loan delinquency.
Customer acquisition and retention.
Branch profitability and operational efficiency.
Staff productivity and performance.
Compliance with company policies and procedures.
Requirements
Bachelor's degree or HND in Business Administration, Accounting, Banking and Finance, Economics, or a related discipline.
3–5 years' relevant experience in microfinance banking, banking, lending, or financial services.
At least 2 years' experience in a supervisory or managerial role.
Strong knowledge of credit administration, loan recovery, and portfolio management.
Proven ability to drive business growth and achieve financial targets.
Excellent leadership, communication, negotiation, and interpersonal skills.
Good analytical, problem-solving, and decision-making abilities.
Proficiency in Microsoft Office applications and familiarity with financial management systems.
High level of integrity, accountability, and attention to detail.