Job details
Location: Abuja
Job Type: Full-Time
Salary: Negotiable
Job Summary
Myrtle Management Consultants Limited is recruiting on behalf of its client, a hospitality company operating a short-stay apartment business, for a Front Desk Executive – Sales.
The successful candidate will handle guest reception, manage reservations, convert booking enquiries into sales, provide excellent customer service, and support marketing activities to increase apartment occupancy.
Job Description
Welcome guests and attend to enquiries professionally.
Provide accurate information about apartment facilities, services, rates, and booking options.
Manage guest check-in and check-out processes.
Handle guest requests, complaints, and concerns promptly.
Respond to booking enquiries through phone calls, emails, social media, and other channels.
Promote apartment services and convert enquiries into confirmed reservations.
Manage reservations, confirm bookings, and maintain accurate guest records.
Follow up with prospective guests to secure bookings.
Communicate apartment availability, rates, and booking policies.
Identify opportunities to attract new customers and increase occupancy.
Support promotional activities and sales initiatives.
Encourage repeat bookings and customer referrals.
Maintain accurate records of reservations, guest details, payments, and enquiries.
Prepare daily sales and booking reports.
Handle correspondence and maintain proper documentation.
Receive and process guest payments in line with company procedures.
Coordinate with housekeeping and maintenance teams to ensure apartments are ready for guests.
Maintain positive relationships with guests and encourage positive reviews and repeat patronage.
Requirements
Minimum of OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.
Previous experience in front desk operations, sales, customer service, or hospitality.
Experience in hotel, serviced apartment, or short-stay apartment operations is an advantage.
Basic knowledge of reservation systems, Microsoft Office, and online communication platforms.
Good understanding of sales and customer relationship management.
Excellent communication and interpersonal skills.
Strong sales, negotiation, and customer service abilities.
Good organisational and administrative skills.
Ability to handle customer enquiries and complaints professionally.
Attention to detail and accuracy in record-keeping.
Professional appearance, confidence, honesty, and a positive attitude.
Ability to work independently and as part of a team.
Flexibility to work shifts, weekends, and public holidays when required.