Job details
Location: Remote
Job Type: Full-Time
Salary: ₦100,000 – ₦150,000 (depending on experience)
Working Days: Monday – Friday
Working Hours: 9:00 AM – 5:00 PM
Job Summary
VOUCH CX is seeking a customer-focused Customer Support Agent who is passionate about people, problem-solving, and delivering exceptional customer experiences. The successful candidate will serve as the voice of the brand, helping clients with their needs and concerns.
Job Description
Handle customer enquiries, needs, and concerns.
Provide excellent customer support across communication channels.
Manage multiple customer conversations efficiently.
Resolve customer issues professionally and maintain a positive customer experience.
Follow customer support workflows and maintain effective communication with clients.
Requirements
Previous customer support or contact centre experience.
Basic working knowledge of CRM platforms.
Excellent written and spoken English.
Fast and accurate typing skills.
Strong communication and customer service skills.
Ability to manage multiple conversations.
Reliable internet connection and a personal laptop.
Ability to remain calm when dealing with difficult customers.
Good organisation and time management skills.
Additional Advantage
Experience in e-commerce, logistics, or online retail.
Experience supporting customers across WhatsApp, Instagram, TikTok, email, or phone.
Familiarity with customer support workflows.
What We Offer
Exposure to different businesses and industries.
Supportive working environment.
Personal and professional development.
Opportunities for growth as VOUCH CX expands.