Job details
Location: Area 1, Durumi, Abuja (FCT)
Job Type: Full-time
Salary: ₦120,000 – ₦150,000 monthly
Job Summary:
Genade Homes Limited, a real estate company providing affordable and sustainable housing solutions, is seeking a confident, professional, and customer-oriented individual to fill the position of Customer Care and Administrative Officer. The successful candidate will handle customer relations, enquiries, complaints, and general administrative duties.
Job Description:
Welcome and attend to clients and visitors professionally.
Handle inbound and outbound calls and respond to customer enquiries via WhatsApp, email, and social media.
Address customer complaints promptly and follow up until resolved.
Escalate issues to relevant departments and keep customers updated.
Maintain accurate customer records and update databases.
Monitor response times and prepare regular reports.
Handle filing, documentation, scheduling, and official correspondence.
Support the sales team with client follow-ups and appointment coordination.
Requirements:
Minimum of 2 years' working experience in a corporate setting.
Excellent verbal and written communication skills.
Professional appearance and a friendly, customer-oriented attitude.
Ability to remain calm when handling difficult customers.
Good organisational, multitasking, and problem-solving skills.
Proficiency in Microsoft Office and Google Workspace.
Experience with CRM or helpdesk tools is an added advantage.
Experience in a sales or real estate company is an advantage.
Must reside in Abuja or be willing to work in Abuja.