Job details
Location: Remote
Job Type: Full-Time
Salary: ₦370,000 Monthly + ₦30,000 Data Allowance (₦400,000 Total Monthly Package)
Job Summary:
A fintech company is seeking a customer-focused and proactive Remote Customer Support Representative to assist customers with enquiries, resolve complaints, provide product information, and ensure a positive customer experience across its digital platforms.
Job Description:
Respond promptly to customer enquiries through email, live chat, phone, and other support channels.
Assist customers with account-related issues, transactions, payments, and other fintech services.
Troubleshoot customer complaints and provide accurate, timely solutions.
Escalate complex technical or transaction-related issues to the appropriate team.
Maintain accurate records of customer interactions and resolutions.
Educate customers on the company's products, services, and digital platforms.
Follow established customer service procedures and data protection policies.
Work collaboratively with internal teams to improve customer satisfaction.
Meet customer service performance targets and response-time standards.
Requirements:
Previous experience in customer service, customer support, or a related role is an advantage.
Excellent written and verbal communication skills.
Strong problem-solving, listening, and interpersonal skills.
Good computer skills and ability to navigate digital platforms.
Ability to manage multiple enquiries and work effectively in a remote environment.
Reliable internet connection and a suitable work environment.
Customer-focused attitude, patience, professionalism, and attention to detail.
Ability to handle confidential customer information responsibly.
Willingness to learn fintech products, payment processes, and support systems.