Job details
Location: Abuja (FCT)
Job Type: Full-time
Salary: Negotiable
Job Summary
Musada Hotels and Luxury Suites, a 4-star hotel in Abuja offering luxury hospitality services, is seeking a professional Front Desk Officer to manage guest check-ins, reservations, inquiries, and front desk operations while ensuring excellent customer service.
Job Description
Perform check-in and check-out procedures.
Manage online and telephone reservations.
Inform customers about available payment methods.
Register guests and collect necessary information, including contact details and stay dates.
Welcome guests upon arrival and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to guest complaints promptly and professionally.
Liaise with housekeeping staff to ensure rooms are clean, tidy, and adequately furnished.
Confirm group reservations and arrange personalized services for VIP customers and event attendees.
Upsell additional facilities and services where appropriate.
Maintain updated records of bookings and payments.
Requirements
Bachelor's Degree, HND, or OND qualification.
2–5 years of proven work experience.
Computer literacy and experience with hotel reservation software.
Previous hospitality experience is an advantage.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Professional attitude and ability to handle guest complaints effectively.