Job details
Location: Remote
Job Type: Remote
Job Summary
Hylen is seeking a Customer Support & Onboarding Specialist to assist customers, guide them through onboarding, resolve basic technical issues, and communicate customer feedback to the team.
Job Description
Respond to customer questions and inquiries.
Assist customers with onboarding.
Troubleshoot basic technical issues.
Share customer feedback with the team.
Requirements
Excellent written and verbal communication skills.
Strong customer service and problem-solving skills.
Good computer skills and familiarity with digital tools.
Ability to learn new software and explain processes clearly.
Good organizational skills and attention to detail.
Ability to work independently and manage tasks remotely.
Previous experience in customer support, onboarding, or a related role is an advantage.