Job details
Location: Abuja (FCT)
Job Type: Full-time
Department: Customer Experience / Customer Service
Reports To: Head of Customer Service
Job Summary
Bravies Homz Limited is seeking a patient, professional, and customer-focused Customer Service Representative to respond to enquiries, resolve complaints, and ensure customer satisfaction. The successful candidate will communicate effectively across telephone, email, WhatsApp, social media, and other approved customer service channels.
Job Description
Respond promptly and professionally to customer enquiries through calls, emails, WhatsApp, social media, and other approved channels.
Provide accurate information about the company’s products, services, prices, and policies.
Handle customer complaints, identify the causes of problems, and provide appropriate solutions.
Escalate complex complaints and unresolved issues to the relevant departments or management.
Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
Follow up with customers to confirm that their concerns have been resolved.
Process customer requests, orders, bookings, or service enquiries where applicable.
Identify recurring customer concerns and recommend improvements to service delivery.
Maintain a friendly, professional, and customer-focused attitude.
Protect customer information and maintain confidentiality.
Collaborate with sales, operations, and other departments to resolve customer issues.
Meet established customer service targets and service standards.
Requirements
Minimum of OND or HND in Business Administration, Mass Communication, Marketing, or a related discipline.
1–3 years of experience in customer service, call centre operations, or customer relations is an advantage.
Experience using customer relationship management (CRM) software is an added advantage.
Strong written and spoken communication skills.
Excellent listening, interpersonal, and customer service skills.
Patience, empathy, and emotional intelligence.
Strong problem-solving and conflict-resolution abilities.
Good telephone etiquette and computer literacy.
Ability to manage multiple customer requests and maintain accurate records.
Ability to work under pressure.
Strong teamwork and interpersonal skills.