Job details
Location: Abuja (FCT)
Job Type: Full-time
Job Summary
Bolton White Group is seeking a professional and customer-focused Guest Service Agent to welcome guests, manage front desk operations, and ensure an excellent guest experience.
Job Description
Greet and welcome guests warmly upon arrival.
Handle check-in, check-out, and room assignments efficiently.
Respond promptly to guest inquiries, requests, and complaints.
Provide accurate information about hotel services, facilities, and local attractions.
Coordinate with housekeeping and other departments to meet guest needs.
Process reservations and payments while maintaining accurate guest records.
Ensure compliance with hotel policies, health, and safety standards.
Maintain a professional appearance and behaviour in line with the hotel's brand standards.
Requirements
Diploma or Degree in Hospitality, Tourism, or a related field is preferred.
Previous experience in customer service or a hotel front desk role is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in hotel management systems (PMS) and MS Office.
Willingness to work flexible shifts, including evenings, weekends, and holidays.
Key Competencies
Customer service excellence.
Teamwork and collaboration.
Professional grooming and presentation.
Adaptability in a fast-paced environment.
Multitasking and organisational skills.