Job details
Location: Nigeria
Job Type: Full-Time (Remote)
Salary: Competitive (to be disclosed to shortlisted candidates)
Job Description
Contact customers to confirm orders, delivery details and payment readiness.
Coordinate with delivery agents and follow up on delayed, failed or returned orders.
Update order statuses, delivery outcomes and payment records.
Reconcile delivery updates and report discrepancies.
Prepare daily reports on deliveries, outstanding orders and payment issues.
Handle customer enquiries and complaints professionally.
Requirements
Strong verbal and written communication skills.
Good organisational and record-keeping abilities.
Confidence making customer and delivery-agent calls.
Basic spreadsheet skills and ability to use online tools.
Previous customer service, dispatch, e-commerce or administrative experience is an advantage.
Reliable laptop, internet access and power backup.
Quiet workspace and ability to work independently.
*Interested candidates should send their CV and a short note describing their customer service or administrative experience
using Customer Care & Delivery Operations Assistant as the email subject.
Applicants should also include their current location, availability, laptop and power backup arrangements, spreadsheet or order management experience, and expected monthly salary.
Additional information
- Accommodation
- No