Job details
Location: Maitama, Abuja (FCT)
Job Type: Full-Time
Salary: Negotiable
Job Summary
Ren San & Co., a business support and brand strategy firm, is recruiting a Front Desk Officer for a hospitality business in Maitama, Abuja. The successful candidate will manage guest relations, reservations, front desk administration, and daily operational coordination while maintaining high standards of professionalism and customer service.
Job Description
Welcome guests and visitors professionally and manage check-in and check-out procedures.
Handle reservations, bookings, inquiries, calls, emails, and WhatsApp messages.
Maintain accurate guest records, booking schedules, invoices, and payment documentation.
Coordinate with housekeeping, maintenance, and other departments to ensure rooms are guest-ready.
Handle guest complaints and requests promptly and escalate issues when necessary.
Maintain a neat reception area and ensure a professional guest experience.
Requirements
OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, or a related field is preferred.
Minimum of 2 years of experience in front desk, hospitality, customer service, or administrative roles.
Excellent spoken and written English communication skills.
Proficiency in Microsoft Office and digital communication tools.
Strong interpersonal, organisational, and multitasking skills.
Must be presentable, well-groomed, confident, and professional.
Male candidates are preferred.
Must be able to work from 8:30 AM to 6:00 PM and accommodate occasional shift flexibility.
*Interested and qualified candidates should send their CV
using Front Desk Officer as the subject of the email.
Additional information
- Accommodation
- No